Form

A form collects survey answers or questions from customers and sends them to Shopify Flow, so you can automate tagging, notifications, and more.

Where submissions go

Submissions aren’t saved in the app or in customer data. They’re only sent to Shopify Flow as Form submitted. To keep or use them, create a workflow in Shopify Flow, for example to:

• Add a customer tag (for example, “size: M” from a survey answer).
• Send a notification by email or Slack.
• Add a row to a spreadsheet.

Without a Flow workflow, submissions aren’t kept anywhere.

To save customer information to customer metafields, use metafield content or the customer details form instead of a form.

Settings

• Form name: A name to tell which form a submission came from in Flow (required, for example Contact or Survey).
• Submit button text: The default is “Submit”.
• Success message: The text shown after submitting. The default is “Submitted. Thank you.”
• Fields: Click Add field to add up to 10 fields. At least 1 is required.

Fields

Set these for each field:

• Type: Text, Email, Phone, Number, Textarea, Select, Checkbox, or Date.
• Label: The name of the field (required).
• Required: When on, the form can’t be sent without it.
• Choices: For Select, enter one or more values customers can pick.

What customers do

Customers fill in the form and click the submit button. After they submit, they see the success message and a Submit another response button. If a required field is empty, a message appears below it.

Values in Shopify Flow

The Form submitted trigger gives you:

• The customer.
• The page it was sent from (profile, order details, order list, or custom page), and the block’s Display ID or the page name.
• The form name (in your store’s default language).
• Each field’s label and the value entered (labels in your store’s default language; checkbox values are true or false).