Show an announcement

Available on

Show an announcement bar at the top of customer accounts in three steps: create it in the app, add it in the Shopify editor, and publish it.

Create the announcement

Open Announcements in the app menu and click Create announcement.
Enter an Announcement name. This name is only used in the app admin. Customers don’t see it.
Enter the Text. If you want the announcement to open a page when clicked, enter it in Link URL (optional).
To show it only for a period of time, set a Start date and End date under Display period in Display conditions.
Click Save.

When you save, the announcement is given a Display ID. You’ll need it in the next step, so check it in the announcements list.

In your Shopify admin, go to Settings > Customer accounts and click Customize.
At the top of the editor, switch to the page where you want the announcement (Orders, Order status, or Profile).
In the announcement area at the top of the page, add Genius Account Announcements from the apps.
In the announcement settings, choose the Display ID you noted in the previous step.
Click Save in the editor.

To show the announcement on more than one page, add it to each page.

Draft announcements aren’t shown in customer accounts. In the announcement editor in the app, switch the status to published.

Even when it’s published, an announcement isn’t shown outside its display period. If you set dates, check them too.

Is the announcement Published?
Is today within the display period?
Does the Display ID you chose in the editor match the announcement you want to show?
Did you click Save in the editor?
Does the customer you’re checking match the message’s display conditions? (See Target messages.)

If you’re not sure how to do something, ask Sidekick in your Shopify admin. Click a question below to copy it, then paste it into Sidekick.

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