Add blocks to the thank you page

The thank you page appears right after a customer completes a purchase. It’s shown only once, right after checkout. When customers look at the order later, the order status page opens instead. Customers are highly engaged at this moment, so it’s a good place to invite them to create an account or ask for their birthday or survey answers.

Thank you page blocks are available on the Starter plan and above.

Steps

Follow the steps in Show a block, with two changes:

• In the app, under Select usage, choose Thank you page block.
• Place the block in the checkout editor, not the customer accounts editor.

Place the block in the checkout editor

1. In your Shopify admin, go to Settings > Checkout and click Edit.
2. At the top of the editor, switch to the Thank you page.
3. Where you want the block, click Add block and add Genius Account Blocks.
4. In the block settings, choose the block’s Display ID.
5. Click Save in the editor.

Customers see the block once you publish it in the app. Drafts aren’t shown.

Check how it looks

• Editor preview: Check where the block sits and how it looks. The preview uses sample data, so you can’t test form submissions or saving there.
• Test order: Place a real order and confirm the block shows on the thank you page. Try it both logged in and without logging in.

Customers who check out without logging in

Customers who check out without logging in also reach the thank you page. What they see depends on how they checked out:

	Logged in at checkout	Checked out without logging in
Metafields and forms	Current values are shown and can be edited	Only input fields are shown, and answers are saved only to fields that are still empty. Display-only fields aren’t shown
Customer tags and specific customers in display conditions	Applied	Not applied (the block isn’t shown)

Buyer and ordered product conditions

Thank you page blocks can also use these display conditions:

• Buyer: Choose All customers, Only customers who checked out without logging in, or Only customers who were logged in at checkout. This is based on whether the customer was logged in at checkout. Customers who check out without logging in count as not logged in, even if they have an account with the same email address.
• Ordered products: Show the block when the order includes any of the products you select.

For example, you can invite only customers who checked out without logging in to create an account.

Differences from the order status page

• Variables such as the customer’s name ({{customer.firstName}} and so on) aren’t shown.
• Product lists can’t be used.
• Marketing and consent metafield parts aren’t shown to customers on the thank you page (coming soon).

If the block doesn’t show

• Is the block published?
• Did you switch the editor to the Thank you page before adding the block (not the order status page)?
• Does the Display ID you chose in the editor match the block you want to show?
• Did you save in the editor?
• If the block uses customer tags or specific customers, did you check out without logging in?
• If you use the Ordered products condition, did you approve the permissions request that appears when you open the app?